Help when your facility needs it.
Our support team helps eMedicVerse facilities resolve operational, account and technical questions. We aim to respond to reported production issues within one hour during business hours.
Send us the details
Share screenshots, patient-safe references, error messages or a clear description of the issue so our team can investigate efficiently.
sales@emedicverse.comSpeak with our team
For urgent production matters during business hours, call the eMedicVerse support line and provide your facility name and issue details.
+255 660 142 981Message us directly
Send a message for quick coordination with the support team. Avoid sending unnecessary confidential patient information in messages.
Chat on WhatsAppWhat to include in a support request
A complete support request helps us identify the right facility, user, module and workflow faster—especially when an issue affects patient care, billing, claims or payments.
- Facility and contact details
Include your facility name and the best person to contact.
- Affected module or workflow
For example: Reception, Pharmacy, Billing, Claims or Laboratory.
- What happened and when
Describe the action taken, the result seen and the approximate time.
- Helpful evidence
Attach screenshots or error messages where appropriate and permitted.
Need sales, onboarding or general help?
Use our contact page for product enquiries, implementation planning, demonstrations, partnerships or non-urgent questions.